Terms and Conditions

These terms and conditions (the Terms) govern the users (you or your) use of Epic Trophies (the Website) and your relationship with this Website (we, our or us). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.

Introduction

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Accuracy of Information

Whilst we endeavour to ensure that all information included on the website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availability may change at any time without further notification.

Placing a Order

Please refer to our Help and FAQ section for more information about buying products from from us

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
(a) Where goods are not available,
(b) Where we cannot obtain authorisation for your payment,
(c) If there has been a pricing or product description error,
(d) If you do not meet any eligibility criteria set out in our terms and conditions,
(e) If the order is to be delivered to a region not covered by our delivery service.

Colour

The colour of the product you receive may not exactly match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Payment

We accept payment by most major credit or debit cards or PayPal. Payment will be debited from your account before despatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Delivery

We will deliver your ordered products to the address which you have provided as a delivery address during the checkout process. If you wish to have your order sent to an alternative address to your billing address, you must enter this in at the time of purchasing. If any of the details that you provide us are incorrect we are not liable for any items.

N.B. The despatch day is the day we send the item out with your chosen carrier, NOT the day it will be delivered.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postage charges.

A signature may be required upon receipt of your order. If you are not home when your parcel is delivered the carrier may leave it in a safe location on your property or leave with a neighbour if they deem safe to do so. A calling card should be posted through your letterbox to inform you where your parcel is, however there may be some occasions that a calling card is not convenient to leave.

Items lost in the post, or not received

The majority of our products are despatched Royal Mail. If you have not received your items, you must first check with your local sorting office even if you have not received notification from your delivery driver that they are holding items for you.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes

If an order is deemed lost we will replace free of charge or issue a full refund.

Privacy

Please refer to our Privacy Policy for more information.

Returns and Refund Policy

Please refer to our Returns Policy for more information.

Copyright

All designs, text, graphics and their selection and arrangement on our website are the copyright of Epic Trophies or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials without our prior written consent is strictly prohibited, including but not limited to changing, publishing, renting, licensing, selling or distributing.

Trademarks

All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by us for their use by any other person other than the said holders and such use may constitute an infringement of the holder's rights.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material o n this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

Products Containing Batteries

Some of our products, including our clock range, come supplied with batteries. We are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels.

Due to the chemical makeup of batteries, they should not be disposed of with normal household waste but rather through a recognised battery collection point. To find your nearest collection points please visit; http://www.batteryback.org/battery-collection.html . For further information regarding the disposal and the recycling of batteries you can visit; http://www.batteryback.org/links.html.

Trading Details

Epic Trophies is owned and operated in the United Kingdom by Versatile Web Solutions, our registered address is: Epic Trophies, 56 Hulse Street, Fenton, Stoke-on-Trent, ST4 2PD. Please note this is our correspondence address only, please do not return items to this address.